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Troubleshooting A-1

A PPENDIX A

Troubleshooting

About this appendix This appendix provides a summary of troubleshooting techniques

available for resolving Soft-PK and Sidewinder VPN connection

problems. This appendix addresses the following topics:

 "Soft-PK Log Viewer" on page A-1

 "Soft-PK Connection Monitor" on page A-2

 "Sidewinder troubleshooting commands" on page A-4

Soft-PK Log

Viewer

The Log Viewer displays the communications log, a diagnostic tool

that lists the IKE negotiations that occur during the authentication

phase. This is a very useful tool when you cannot correctly establish a

VPN connection. (However, a good log viewer does not replace a

carefully set up VPN security association.)

Note: The Log Viewer shows only ISAKMP and IKE messages, it does not show audit

messages for all traffic flow through the VPN.

To start the Log Viewer, right-click the Soft-PK icon or select it from

the Start menu.

Figure A-1. Log Viewer

window on Soft-PK

IMPORTANT: This information is not saved. Unless you freeze and save or print this

information, it will be cleared by ongoing negotiations.

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